Return & Refund Policy

Return & Refund Policy – Korell House

(30-Day Free Returns)

1. Return Period

You have the right to return your order within 30 days of receiving your product, without giving any reason.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in original condition

  • The item must be in its original packaging

  • Proof of purchase must be provided

3. Free Returns

Returns are free of charge within 30 days.
We will provide return instructions after you contact us.

To request a return, email:
aajoudcommerce@outlook.com

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–14 business days and returned to your original payment method.

5. Non-Returnable Items

The following items cannot be returned:

  • Hygiene or personal care products if opened or unsealed

  • Personalized or custom-made products

  • Gift cards

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery at:
aajoudcommerce@outlook.com

Include your order number and photos of the issue.

7. Late or Missing Refunds

If you have not received your refund after the stated time: